How We Do It
Process Administration: The Hybrid process to working with clients has evolved over the years to become one of the most flexible in the industry as well as one of the most efficient to both our clients and our staff. Our dedicated Hybrid project manager / account executive works one on one with our clients to collaborate the exchange of information and routine communications through all available means (Phone, Fax, Email, Instant Messenger, In-Person Meetings, File Sharing, Server Access) and what is best for the client as we understand that the demands for each client is unique. This one on one process ensures that everyone involved is on the same page and our clients don’t have unexpected surprises in production or billing.
Materials: All relevant materials (team contacts, rough & comprehensive designs, Website prototypes, project schedule, CAD Files, etc.) will be centrally located on a uniquely assigned Hybrid grid server with a password protected URL (to be created by Hybrid) so that those with permission on both sides (client and Hybrid staff) are able to review progress and effectively communicate regarding the direction and development of the project remotely. We also use common third party web based software platforms to share files and information with our clients, we have Hybrid accounts for the following platforms; Share File, Drop Box, LogMeIn, BaseCamp and Sales Force. If you have a preferred platform that isn’t listed we would be happy to participate in using your software to collaborate and share files, we make sure to keep everything simplified and convenient for our clients.
Planning: “failing to plan is planning to fail” this is something we believe and practice with our clients. A good game plan helps production flow smoother as well as keeping clients expectations in line with the final delivery of product. Typically to get things started and establish a project plan we will schedule with the client a “kick-off” meeting to set the frame work for production; in this meeting we will establish responsibilities, resources and dependencies internally and externally. At this time considerations for work load and productions are discussed with clients and rough numbers are put together for hours needed to complete portions of project as well as needed research for project phases. Dates will also be established at kick off meeting with some areas open to modification if necessary. Most tasks assigned to dates are respective to both parties and can often overlap a working schedule that will be created and posted to Project Site (created by Hybrid) or through other means once specific dates are mutually determined by client and Hybrid in the statement of work.
